# User Experience

**Allow pop up video**

Enabling this option will increase the widget size. This will make your widget more attractive to website visitors.

<figure><img src="/files/L7XpfGqzzSyt9ImbL1AZ" alt="" width="186"><figcaption><p><em><strong>Normal View</strong></em></p></figcaption></figure>

<figure><img src="/files/qAlNrXelLYRK77sROS1R" alt="" width="175"><figcaption><p><em><strong>Pop up View</strong></em></p></figcaption></figure>

Trigger Messages :- You can also indulge the content of your message and duration of message from here.

<figure><img src="https://lh7-us.googleusercontent.com/k81UeJ6TKzJsHP9i9VgoPg50UUsnu7OZldcsRP2-3XDskMyAjnkkqbSzQKdw1EgCEudxmLHGgMU3dzdx9zTldq7tW2FTmKMMYzl2u_uJSW4u1YIDycyuP3m77nKZ6G60EoWiW9CzgxGIuflLKliDGw" alt=""><figcaption></figcaption></figure>

*<mark style="color:yellow;">Trigger Messages will pop up with the welcome video.</mark>*

<figure><img src="https://lh7-us.googleusercontent.com/mOTp3jvveiRE_vUvwUt3HfOVTzfAvr29VViGM3nYqpS4IEDOkfFs9DXPvo-tITYNlsB1fxdLOvEjRnXzj6bjUElaAfDqrhh5ucwYWuwp3d8yZme3bA82R_lm5yAC94_LPkQrxwl6ampouCv3xwMF1g" alt=""><figcaption><p><em><strong>Trigger Messages Sample</strong></em></p></figcaption></figure>

**Welcome Salutation/ Welcome Message:-** These are the messages that will come along your welcome video.

<figure><img src="https://lh7-us.googleusercontent.com/7PuabVOJJhvnIrswGsRe2EfcX1LmubLd3mTYKhBiw3g7cqO2afUdexioigvYvF0VjYphyhwUEON2mFuhat91sbn_aeENtQ8AuLECcOAFbjherGRpbS6ygvPuKtr5b70OxSCIKtZa2Xz6" alt=""><figcaption><p><em>Welcome Messages Sample</em></p></figcaption></figure>

\
You  can modify your messages from here

<figure><img src="https://lh7-us.googleusercontent.com/gP_FuninXUa1bYAsKDK6jcB2xFxIEAZfIORQn-soHhpweRlBcw4kX3f7VNOCeE_ATGIzuDrEm1-823GWHh3fNP0Ib78HT0AXpgsZ8pSSBqsvbEgH42vyt8yC7bNi1SFxMNJ9CoRxwuIt" alt=""><figcaption></figcaption></figure>

<br>

**Wait Message:-** If your agents are busy and there is some delay while answering the call, your customers will be able to see this wait message which you can  modify according to your preference.

<br>

<figure><img src="https://lh7-us.googleusercontent.com/GLXBjZkUtOvrcGYHBQTTyeGenE_Cnyjwgnxdrh1URovqzQa_zgnpNtvR9u6z-lWSEewnlfwU30J8_pLGwpeps56BKsKWhNqwfbH4VC0dBEPhe7Uqpf2WWuKa6u1kpgav5dKt-xYDM58s" alt=""><figcaption><p><em><strong>Type your wait message here</strong></em></p></figcaption></figure>

<br>

**Call Timeout Message:-** If there is non availability of your agent to answer the call, a timeout message will pop out.

<br>

<figure><img src="https://lh7-us.googleusercontent.com/qvzeEWq0xjQZb_KI9yBMxqHriKW5n_5vbSdFfjClQtxtbjCCLjNX5HXTycXRQ8gK0SrMGQeAFLQbzvi3v-0fVSeNKU4nKqAth1Dj-3RShSb9s7TXZhlETJPL7HHmEoOyHfgFfjgwShFN" alt=""><figcaption><p><em><strong>Type your call timeout  message here</strong></em></p></figcaption></figure>

<br>

**Missed Call Message :-** This is  the missed call message which you can customise from your end.

<figure><img src="https://lh7-us.googleusercontent.com/zhXzzWvS3k78UOdnggcHquRT2Q129ydZ-qHxMauu3gQHdDu4KrcPF1f9D3dgSqhroHXLp_oADm5oUN5927hNY0Z02jvHf2zw9gLCqbGoNw2f2UjtZLTbWDZ8y2w6qNXJYLfZVii2SMhu" alt=""><figcaption><p><em><strong>Type your missed call message here</strong></em></p></figcaption></figure>

<br>

**Thank you Message:-** Once a call is done , a thank you message will be reflected on your screen which can be modified anytime.

<figure><img src="https://lh7-us.googleusercontent.com/hYAOX_4riAWDAxIupq3xEPYXpa40Znlu57nSAjuW2GB0TgQ-MOK8S4zMtN2CHCPebv6Iu0LVAuD4R4TjifqSOh0vvE65eVcEjrhn_rPH9glrxWNYgFlJk4djLgQ9ai6y_5o_4xTBnNml" alt=""><figcaption><p><em><strong>Type your thank you message here</strong></em></p></figcaption></figure>

\ <br>

**Capture Form**&#x20;

This segment includes a lead capturing form which inquires your client or website visitors to fill in some certain details before being admitted to a call.

You can effortlessly modify the form by dragging and dropping from the right hand side of your dashboard.

<br>

<figure><img src="https://lh7-us.googleusercontent.com/Oh9dgj5NJay-t5QufbmDXyrZkejSEFuxY4o3ma1AqHACgTRP85swmDXgBmNi37Adq6Pp3abOtJARNnGo8N0sqhWizXWTm7rJS4bXzngW7Bti51tcuHRXCA-q90TbubF0fg7orVMr5PxzW_GyQwNZuw" alt=""><figcaption><p><em><strong>Modify your form from here</strong></em></p></figcaption></figure>

<br>

You can also collect the data of your customer by authorising different options.

<figure><img src="https://lh7-us.googleusercontent.com/iCVdZgYVm8--m5kRNv5YzfQbbncTlisyqJ2kc3JlNtfAEg-sqGU5Iye6987rspKHa0U3nw3EWAK-UqfIF-MyLUQV2F__-Jl7RCYR120zPFWBz_27QDgH3GvCKWBT0b-D5fHoofA0gEg_QCZmo1MswQ" alt=""><figcaption></figcaption></figure>

***Note:- Always remember to save the messages and modifications.***

**Questions?**

**Please feel free to reach out via&#x20;**<mark style="color:blue;">**<support@saleassist.ai>**</mark>**&#x20;if you need any help:)**<br>

<br>


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