# AI Chat (Add Context)

Introduction - AI Chat feature enhances customer interaction and streamline support processes. This AI Chat utilizes advanced algorithms to provide instant responses to common inquiries, ensuring your customers receive prompt assistance around the clock.

**Introduction** - AI Chat feature enhances customer interaction and streamline support processes. This AI Chat utilizes advanced algorithms to provide instant responses to common inquiries, ensuring your customers receive prompt assistance around the clock.

**Steps to be followed to enable the AI Chat -**

1. 1.Go to the **Asset** Tab.

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FNmvf79MXDdFshvmrjkyP%2Fimage.png?alt=media&#x26;token=2b755123-4236-442c-a852-700aae3944c2" alt=""><figcaption></figcaption></figure>

2. Click on **Add Widget** to create a new widget.

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FC41T9KQmKXgcjgAvyxva%2Fimage.png?alt=media&#x26;token=20b850c7-5ce8-4d77-90aa-cf9cc683bf8d" alt=""><figcaption></figcaption></figure>

3. Go to **Widget** button. Add the **Name** and the **Description** of the widget. Select **AI Chat** option in **Channel 1** and **Channel 2**, then click on **Save**.

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FlOaMaerCL4ucsR2OeqY0%2Fimage.png?alt=media&#x26;token=2681f157-1ab7-4b41-81f2-1404013cb432" alt=""><figcaption></figcaption></figure>

4. Go to **AI Bot** option and enable **Allow AI**, add the C**hat Bot Name** and enter the **Context Text** and then click on **Save**.

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FygbMxvkvuH6gmNXr7gmU%2Fimage.png?alt=media&#x26;token=6daef5d8-ba6d-4efc-9501-84cf4587c20e" alt=""><figcaption></figcaption></figure>

**Note** - The format of the context should start from **Context Start** and end with **Context End**.

Steps to enable AI Chat on SaleAssist -&#x20;

1.