Strike
It's a reverse trigger to nudge the customer to connect.
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It's a reverse trigger to nudge the customer to connect.
Last updated
Was this helpful?
How this feature works -
When the customer meets the predefined criteria, a nudge will appear on their screen, prompting them to connect on a video call or chat for further assistance
Trigger Criteria for Nudge:
The nudge is triggered when any of the following conditions are met:
1. If the user spends 30 seconds or more on the page.
2. If the user visits the page 3 or more times.
3. If we detect 3 or more reload or close attempts.
If any of these conditions are met, the user qualifies for the nudge.
The nudge criteria can be customized based on the specific needs. You can set the criteria based on priority, time spent on the page, repeated visits to the page, exit intent on the page, etc.
Nudge Customization:
The nudge can be customized in the following ways:
1. Change the message: Adjust the text displayed in the nudge.
2. Change the CTA: Customize the call-to-action button.
3. Change the video/image: Personalize the media displayed with the nudge.
Additional Filters:
In addition to the primary criteria, there are several filters available to refine when the nudge is triggered:
1. Location filter: Custom triggers based on user location.
2. Pages filter: Specific pages where the nudge should appear.
3. Timeout filter: Adjust based on time-related conditions.
In Strike, we have two modes: manual mode and auto mode.
1. Manual Mode
In Manual Mode, agents have the ability to monitor customers who are actively navigating the website and have met the predefined criteria. The agent's screen displays key details about the customer, such as: Page Visit Time, Duration of Stay, Mobile Number, State, City etc.
When the agent identifies a customer who might benefit from assistance, they can initiate a proactive nudge. The agent can click the 'Engage' button to offer live assistance.
Manual Mode User Interaction:
Yes: On clicking "Yes," customer connect with the agent on video call.
No: If the user clicks "No," the popup closes.
2. Auto Mode
In Auto Mode, the Auto Nudge is triggered for customers who meet the predefined criteria. This process is fully automated, with no reliance on agents. the Auto Nudge handles customer interactions through the AI bot. However, if necessary, an agent can seamlessly take over the conversation at any point.
Auto Mode User Interaction:
Yes: On clicking "Yes," WhatsApp opens. From here, the user can be directed to live agents or an AI-powered chat.
No: If the user clicks "No," the popup closes.
