# SaleAssist Whatsapp Feature

**Introduction** - This feature allows your customers to reach out to your team directly through WhatsApp, leveraging its popularity and convenience for real-time interactions.

 **How to operate Whatsapp chat-**

1\. Goto **Leads** -> **Whatsapp**

<figure><img src="/files/6ErHqPRaf756W8e5ABas" alt=""><figcaption></figcaption></figure>

2. Now, select the lead of the customer to open the chat. **Standard templates can be shared with customer until the customer initiate the chat.**

<figure><img src="/files/Q4DM5oL72m7c7iVOb5Y8" alt=""><figcaption></figcaption></figure>

3. You will be able to chat with the customer only if the customer has initiated the chat. **Once the customer initiates the chat, a window will open to you for 24hr. During this period of time you can chat back with customer.**

<figure><img src="/files/AR6SAITCudaO5N5mAoiU" alt=""><figcaption></figcaption></figure>

4. Once the 24hr passes, again you will be able to share the standard templates only.

**Please note -**

1. The timer will appear in the chat only **when the customer initiates the chat on whatsapp.**
2. **You can not chat with the customer who came via video call/audio call.**
3. You can share the attachments with the customers **during the 24hr period.**


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.saleassist.ai/integration-guide/saleassist-whatsapp-feature.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.