> For the complete documentation index, see [llms.txt](https://docs.saleassist.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.saleassist.ai/addons/live-chat.md).

# Live Chat

Live Chat facilitates communication between your representatives and website users by activating the chat feature on the widget.

**Steps:-**

1. Click on Assets.
2. Select the widget.
3. Jump to the widget tab.

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FK3ccFhvpYFx18Ni7zoI8%2Fwidget.jpg?alt=media&amp;token=4361a522-c63e-4c95-8941-c7e2f290f842" alt=""><figcaption></figcaption></figure>

4. Now from the channels, choose Ai Chat and save it.

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FKR8LOoQhAqWgZZYfaCsu%2F22.jpg?alt=media&amp;token=1a355401-eea2-47f4-a14d-4b9e8380d6b0" alt=""><figcaption></figcaption></figure>

5. The representative will receive a call on the sales assist's dashboard whenever someone tries to initiate a conversation from your website.

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2F4ZIfkUE63BVqoG5PIwB4%2Fimage.png?alt=media&amp;token=c6f9ee9c-a066-4c8b-8aa2-0e31e39e1145" alt=""><figcaption><p>Agent's View.</p></figcaption></figure>

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FuYn20wjezJawNAfDOZ6V%2Fimage.png?alt=media&amp;token=cd23e6eb-048b-4f03-99db-57a2f3e02927" alt="" width="127"><figcaption><p>Customer's view.</p></figcaption></figure>

6. They can start a conversation once the agent approves the request.

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FoTMmiIBYQfgcebYCC2Qo%2Fimage.png?alt=media&amp;token=23207a6d-6ba1-4e24-8ad1-f4a463d3fdc2" alt=""><figcaption></figcaption></figure>

**Questions?**

Please feel free to reach out via <mark style="color:blue;"><support@saleassist.ai></mark> if you need any help.