# Troubleshoot Video Call Permissions

1. Camera & microphone permissions are blocked/cancelled while initiating the call.

**Solution -** 

For IOS - 

While initiating the call, You need to allow the microphone and camera access.

<figure><img src="/files/vSDZl3g7FF7T7uIuuPU2" alt="" width="173"><figcaption></figcaption></figure>

**Please do not click on Cancel Button. And if you do so, then follow below steps -**&#x20;

1. If you have clicked on Cancel then, click on close button.

<figure><img src="/files/lVrbuaUCb3bEqJpxvOLL" alt="" width="375"><figcaption></figcaption></figure>

2. Then refresh the page.

<figure><img src="/files/6M9ZJxMSGLhyAAq7tXRd" alt="" width="375"><figcaption></figcaption></figure>

For Android - While initiating the call, You need to allow the microphone and camera access.&#x20;

<figure><img src="/files/s8Y37gEuayPbQfSEDD7D" alt="" width="270"><figcaption></figcaption></figure>

**Please do not click on Block Button. And if you do so, then follow below steps -**&#x20;

1. Click on the highlighted icon.

<figure><img src="/files/H6xmX7sBQJVZ38tBGiyM" alt="" width="270"><figcaption></figcaption></figure>

2. Then click on Permissions.

<figure><img src="/files/y1bNjnVtCyAWDcWANyOr" alt="" width="270"><figcaption></figcaption></figure>

3. Click on Reset Permissions.

<figure><img src="/files/fozUZ76iMlHL3A47zoHJ" alt="" width="270"><figcaption></figcaption></figure>

4. Now click on Reset Button.

<figure><img src="/files/NQ5sht4st5Ha0tvRYRqk" alt="" width="270"><figcaption></figcaption></figure>


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