> For the complete documentation index, see [llms.txt](https://docs.saleassist.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.saleassist.ai/troubleshooting/troubleshoot-video-call-permissions.md).

# Troubleshoot Video Call Permissions

Solutions to the basic and frequent queries:

1. Camera & microphone permissions are blocked/cancelled while initiating the call.

**Solution -** 

For IOS - 

While initiating the call, You need to allow the microphone and camera access.

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2F36fN0IuXl37popMbSbTS%2Fimage.png?alt=media&amp;token=245e7631-9a6c-4844-ad24-db248b49acec" alt="" width="173"><figcaption></figcaption></figure>

**Please do not click on Cancel Button. And if you do so, then follow below steps -**&#x20;

1. If you have clicked on Cancel then, click on close button.

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FwNPvkLw2MVSCjEfCY4zA%2Fimage.png?alt=media&amp;token=8fe332a6-06ca-4179-be5f-29649ed63733" alt="" width="375"><figcaption></figcaption></figure>

2. Then refresh the page.

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FLJpHlIcOtfeS4tKCLg7y%2Fimage.png?alt=media&amp;token=9cf74f17-7b81-4368-8b8c-be02507ba93a" alt="" width="375"><figcaption></figcaption></figure>

For Android - While initiating the call, You need to allow the microphone and camera access.&#x20;

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2Fc4tQyS2xcQmUe2AotXAz%2Fimage.png?alt=media&amp;token=b5b62655-2a1c-46bb-9c62-2e8f41d229ad" alt="" width="270"><figcaption></figcaption></figure>

**Please do not click on Block Button. And if you do so, then follow below steps -**&#x20;

1. Click on the highlighted icon.

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2F5ghcCyfQLMD721i5qSmB%2Fimage.png?alt=media&amp;token=9ef2cc0b-ec6f-4855-96a3-58899a481644" alt="" width="270"><figcaption></figcaption></figure>

2. Then click on Permissions.

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FalnftJ564wm2tp4zyQQ1%2Fimage.png?alt=media&amp;token=e686c8ea-d322-4d50-ab2d-8d3ec71927be" alt="" width="270"><figcaption></figcaption></figure>

3. Click on Reset Permissions.

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FYKsJEIFigcx9PsPF4NUK%2FWhatsApp%20Image%202024-07-11%20at%2014.43.07_de65fc23.jpg?alt=media&amp;token=ee6fad20-d596-44ea-b446-f90e7c502b22" alt="" width="270"><figcaption></figcaption></figure>

4. Now click on Reset Button.

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2F4KxgHynGLas7xRpGCIN8%2Fimage.png?alt=media&amp;token=f158198c-34b0-4454-9df8-039b39cec111" alt="" width="270"><figcaption></figcaption></figure>