# Desktop Call Management

Steps to be follow:-

1. When a customer calls, the user receives a notification on the desktop, and click on attend call to connect with the customer.

<figure><img src="/files/FM9hMtOjsxOCuDuI6uRD" alt=""><figcaption></figcaption></figure>

2. This is the agent's screen, During the call, the user will see few control button in the bottom. With these control buttons user can turn off your camera and mic, flip the camera, chat with the customer, share the screen to the customer and end the call.

&#x20;       In Active Request Section, the user see all the details of the customer.&#x20;

<figure><img src="/files/eWrihMrC9hdQyNTBgpup" alt="" width="563"><figcaption><p>Agent is in call with the customer</p></figcaption></figure>

{% content-ref url="/spaces/2E1BRiNMSRbVYjk7d1Xu/pages/4iKR4b9busY8pT87llps" %}
[Features Overview](/features-overview/live-video-calling.md)
{% endcontent-ref %}

3. User can add the in-call notes as well, these notes will not be reflected to the customer

<figure><img src="/files/fF31JkYHcc5Aw4I9sLx8" alt="" width="563"><figcaption></figcaption></figure>

4. User can also record the call, put the call on hold, ask PIP mode,  add virtual background by clicking on the three dot button.

<figure><img src="/files/KN9YdnqqCOn2zdH3pcOk" alt="" width="375"><figcaption></figcaption></figure>

5. The user (agent) can transfer the call to the another agent by clicking on the call transfer button.

<figure><img src="/files/w9s5n2R3JH7jrAjpBBmC" alt="" width="375"><figcaption></figcaption></figure>

6. The user can share the link to the third user by click on the share button.

<figure><img src="/files/Zo4RlLbhJH35AaUj9xTr" alt="" width="375"><figcaption></figcaption></figure>

7. This is the feedback form for the agent, the agent can add the details as per the customer's requirement (it is customizable). You can customize the form according to your requirement

<figure><img src="/files/0vXsjmFFq2n6x99T9lBD" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/B3hBE91OVJrfAAOgPDil" alt="" width="375"><figcaption></figcaption></figure>

8. The user can end the call by click on the end button.

<figure><img src="/files/zXmMO9qJZbVkIq6GeXA4" alt="" width="375"><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.saleassist.ai/features-overview/live-video-calling/inbound-calls/desktop-call-management.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.