# Agent Leaves Managment

This helps prevent missed calls and ensures a smooth workflow.

Here is step-by-step process on marking Leave

Refer to reference video here:

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2F0TbzCBmlWorZ2LNpUlxF%2FLeave%20management.mp4?alt=media&token=d14a648c-99d4-4833-a7db-b83bb403ba94>" %}

**Step 1** – Click on Profile icon

<figure><img src="/files/ukALGCE4mbtKbWoHb5Ua" alt=""><figcaption></figcaption></figure>

#### **Step 2 – Click on New Leave icon**

<figure><img src="/files/CCU5vhw9vFdojTpzSHj4" alt=""><figcaption></figcaption></figure>

#### Step 3 – Enter start date, end date and Reason for the leave

<figure><img src="/files/IfwVG4ePmoJApO3HChkf" alt=""><figcaption></figcaption></figure>

#### Step 4 – Click on Request Leave

<figure><img src="/files/knwziUkUZcrEwwgahBy0" alt=""><figcaption></figcaption></figure>

Your leave will be recorded once you submit a Leave request. During this time, your status will be **Offline** and **you will not receive any live calls, and customers will not be able to schedule calls with you for that day.**

<mark style="color:orange;">Note : There can be some scheduled calls which needs to be assigned to other agent for that day in your absence. Or if it is a planned leave we suggest marking it in advance so that any calls are not assigned to you on that day</mark>

#### Step 5 – To end the leave early click on End Leave Early

<figure><img src="/files/vJE3IzyYTGCifJuRoA43" alt=""><figcaption></figcaption></figure>

Once done your status will be changed again and you will be online.

#### Step 6 – Once your leave ends, you will need to log in the next day and manually set your status to “Online.”

<figure><img src="/files/UdJt7hkW9hTEIWMRzstR" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/uyg7exJdJUvfMfvEFekJ" alt=""><figcaption></figcaption></figure>


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