Agent Leaves Managment

This feature allows you to mark your leave in advance, ensuring better planning and coordination. By updating your availability beforehand, we can avoid assigning calls to you during your absence.

This helps prevent missed calls and ensures a smooth workflow.

Here is step-by-step process on marking Leave

Refer to reference video here:

Step 1 – Click on Profile icon

Step 2 – Click on New Leave icon

Step 3 – Enter start date, end date and Reason for the leave

Step 4 – Click on Request Leave

Your leave will be recorded once you submit a Leave request. During this time, your status will be Offline and you will not receive any live calls, and customers will not be able to schedule calls with you for that day.

Note : There can be some scheduled calls which needs to be assigned to other agent for that day in your absence. Or if it is a planned leave we suggest marking it in advance so that any calls are not assigned to you on that day

Step 5 – To end the leave early click on End Leave Early

Once done your status will be changed again and you will be online.

Step 6 – Once your leave ends, you will need to log in the next day and manually set your status to “Online.”