# Agent Leaves Managment

This helps prevent missed calls and ensures a smooth workflow.

Here is step-by-step process on marking Leave

Refer to reference video here:

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**Step 1** – Click on Profile icon

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FSPhiTdicU1hK3TlTnAB0%2Fimage.png?alt=media&#x26;token=d994e11d-d2f8-410a-89e2-ca41e3827078" alt=""><figcaption></figcaption></figure>

#### **Step 2 – Click on New Leave icon**

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FVaFLcFT35gyjo8SXJe5Y%2Fimage.png?alt=media&#x26;token=1d24b561-0f83-4175-8571-f5a60b0b102e" alt=""><figcaption></figcaption></figure>

#### Step 3 – Enter start date, end date and Reason for the leave

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FU3sDK2rJTyyzf1kgXrUI%2Fimage.png?alt=media&#x26;token=988cda2d-b369-4348-a68c-6386954d4bd0" alt=""><figcaption></figcaption></figure>

#### Step 4 – Click on Request Leave

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FQtneT1rBcRIzF9WFkiqp%2Fimage.png?alt=media&#x26;token=2c954a4b-8caf-4ca9-817e-35cdfded8572" alt=""><figcaption></figcaption></figure>

Your leave will be recorded once you submit a Leave request. During this time, your status will be **Offline** and **you will not receive any live calls, and customers will not be able to schedule calls with you for that day.**

<mark style="color:orange;">Note : There can be some scheduled calls which needs to be assigned to other agent for that day in your absence. Or if it is a planned leave we suggest marking it in advance so that any calls are not assigned to you on that day</mark>

#### Step 5 – To end the leave early click on End Leave Early

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FViQLmYO8ex7pn0fgwFua%2Fimage.png?alt=media&#x26;token=2cab7bff-1987-499a-8e7f-013af83409c5" alt=""><figcaption></figcaption></figure>

Once done your status will be changed again and you will be online.

#### Step 6 – Once your leave ends, you will need to log in the next day and manually set your status to “Online.”

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FendUhmEkSoEmpNUjS1U6%2Fimage.png?alt=media&#x26;token=54fb7359-4439-4d65-848a-7bc93487d21e" alt=""><figcaption></figcaption></figure>

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FaheVw98KvybX0U76Umxb%2Fimage.png?alt=media&#x26;token=92196af8-3d14-4604-bc1d-6c4d8e73c714" alt=""><figcaption></figcaption></figure>