> For the complete documentation index, see [llms.txt](https://docs.saleassist.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.saleassist.ai/organization-settings/agent-leaves-managment.md).

# Agent Leaves Managment

This feature allows you to mark your leave in advance, ensuring better planning and coordination. By updating your availability beforehand, we can avoid assigning calls to you during your absence.

This helps prevent missed calls and ensures a smooth workflow.

Here is step-by-step process on marking Leave

Refer to reference video here:

{% embed url="<https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2F0TbzCBmlWorZ2LNpUlxF%2FLeave%20management.mp4?alt=media&token=d14a648c-99d4-4833-a7db-b83bb403ba94>" %}

**Step 1** – Click on Profile icon

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FSPhiTdicU1hK3TlTnAB0%2Fimage.png?alt=media&amp;token=d994e11d-d2f8-410a-89e2-ca41e3827078" alt=""><figcaption></figcaption></figure>

#### **Step 2 – Click on New Leave icon**

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FVaFLcFT35gyjo8SXJe5Y%2Fimage.png?alt=media&amp;token=1d24b561-0f83-4175-8571-f5a60b0b102e" alt=""><figcaption></figcaption></figure>

#### Step 3 – Enter start date, end date and Reason for the leave

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FU3sDK2rJTyyzf1kgXrUI%2Fimage.png?alt=media&amp;token=988cda2d-b369-4348-a68c-6386954d4bd0" alt=""><figcaption></figcaption></figure>

#### Step 4 – Click on Request Leave

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FQtneT1rBcRIzF9WFkiqp%2Fimage.png?alt=media&amp;token=2c954a4b-8caf-4ca9-817e-35cdfded8572" alt=""><figcaption></figcaption></figure>

Your leave will be recorded once you submit a Leave request. During this time, your status will be **Offline** and **you will not receive any live calls, and customers will not be able to schedule calls with you for that day.**

<mark style="color:orange;">Note : There can be some scheduled calls which needs to be assigned to other agent for that day in your absence. Or if it is a planned leave we suggest marking it in advance so that any calls are not assigned to you on that day</mark>

#### Step 5 – To end the leave early click on End Leave Early

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FViQLmYO8ex7pn0fgwFua%2Fimage.png?alt=media&amp;token=2cab7bff-1987-499a-8e7f-013af83409c5" alt=""><figcaption></figcaption></figure>

Once done your status will be changed again and you will be online.

#### Step 6 – Once your leave ends, you will need to log in the next day and manually set your status to “Online.”

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FendUhmEkSoEmpNUjS1U6%2Fimage.png?alt=media&amp;token=54fb7359-4439-4d65-848a-7bc93487d21e" alt=""><figcaption></figcaption></figure>

<figure><img src="https://4077475847-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2E1BRiNMSRbVYjk7d1Xu%2Fuploads%2FaheVw98KvybX0U76Umxb%2Fimage.png?alt=media&amp;token=92196af8-3d14-4604-bc1d-6c4d8e73c714" alt=""><figcaption></figcaption></figure>